Drizzlin Media will handle the online reputation management process for India wellness services and personal care products divisions of VLCC, the leading rineauty and wellness brand. Drizzlin Media is handling the Online Reputation Management for VLCC bringing in the human care element to the robotic responses.
Deepak Goel, Founder and CEO, Drizzlin Media said, “As the digital and on-line dimension has become an intrinsic part of the overall consumer retail environment and eco-system, there is a growing need to more closely listen to and respond to customers, not just more quickly but also with deeper empathy. The industry is strife with average “robotic” responses which lack the real personal touch. Drizzlin’s mandate is to address this, with empathetic responses and quality customer care to help VLCC brand further cement the trust millions of customers lay on them each day.”
Commenting on the appointment, Mr. Sandeep Ahuja, Group Director said, “VLCC has always been consistent in its commitment to ‘Transforming Lives’ and enabling individuals to look good and feel good be it through efficacious products and services or through incorporating technology to enhance customer experience. Bringing Drizzlin on board is another step in this direction. Besides reaching out to more people, our collaboration with Drizzlin is to ensure that every aspect of our services is well communicated to our customers. Doing this will also help us take cognizance of customer feedback and reviews and in turn, build a stronger relationship with them.”